Refund policy

At Pink Vault Co., customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

• Returns are accepted within 30 days of delivery.
• Items must be unused, unworn, and in their original packaging with all tags attached.
• Proof of purchase is required for all returns.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Digital products and downloads
• Personalized or custom-made items
• Clearance or final sale items
• Beauty and personal care products that have been opened or used

Refunds

• Once your return is received and inspected, we will notify you of the approval or denial of your refund.
• Approved refunds will be issued to your original payment method within 5–10 business days.
• Original shipping charges are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was received.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item and packaging.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.
• We recommend using a trackable shipping service for all returns

• Contact Us

  For return requests or questions, please contact us at:

  Email: support@pinkvaultco.com

  Business Name: Pink Vault Co.